Refund policy

 

FREE RETURNS - 14 DAYS
You can return Your order free of charge within 14 days (the period begins when You receive the item). The item must be in the same condition as when You received it—unworn, unused, and in its original packaging. You’ll also need proof of purchase.

DAMAGE AND ISSUES
Please inspect Your order upon receipt and contact us immediately if the item is defective or damaged, or if You received the wrong item, so we can assess and resolve the issue.

REFUNDS
We will notify You as soon as we receive and inspect Your return and let You know whether the refund has been approved or not. If approved, You will receive an automatic refund to Your original payment method within 10 business days. Please keep in mind that it may take some time for Your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved Your return, please contact us at help@stxrs.studio.

To initiate a return, visit RETURNS